1Who We Are

This website is owned and operated by:

Stellavan & Papa Pty Ltd
ABN: 22 659 610 821

Postal Address
P.O. Box 440
Pacific Fair QLD 4218
Australia

Email
info@stellavanandpapa.com.au

If you have any questions regarding this Privacy Policy or how your personal information is handled, we encourage you to contact us using the details above.

2The Information We Collect

The information we collect depends on how you interact with our website and services.

Personal Information You Provide

When you place an order, create an account, subscribe to our newsletter or contact us, we may collect information including:

• your name;
• billing and shipping addresses;
• email address;
• telephone number;
• order history;
• payment confirmation information (full payment card details are not stored by us);
• account login information;
• customer support enquiries;
• product reviews or feedback you choose to provide; and
• any other information you voluntarily submit.

You are not required to provide personal information, however choosing not to provide certain information may prevent us from supplying products or services.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address;
• browser type and version;
• operating system;
• device type;
• language settings;
• pages viewed;
• products viewed;
• referring website;
• search terms;
• date and time of your visit;
• approximate geographic location based on your IP address; and
• interactions with our website.

This information helps us understand how visitors use our website and allows us to improve performance, usability and customer experience.

Order Information

When you make a purchase, we collect information necessary to process and fulfil your order, including:

• products purchased;
• quantities;
• purchase date;
• shipping method;
• order value;
• payment status;
• delivery information; and
• communications relating to your order.

Marketing Information

If you choose to receive marketing communications from us, we may collect information relating to:

• newsletter subscriptions;
• marketing preferences;
• email engagement, including opens and clicks;
• participation in promotions or competitions; and
• responses to surveys or feedback requests.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

3How We Collect Information

We collect information in a variety of ways, including when you:

• visit our website;
• browse products;
• create an account;
• place an order;
• contact us by email or through our website;
• subscribe to our newsletter;
• leave a review;
• enter a promotion or giveaway;
• communicate with us through social media;
• interact with our advertisements;
• accept cookies through your browser; or
• otherwise voluntarily provide information.

We also receive certain information automatically through technologies such as cookies, analytics platforms and advertising tools, which are explained later in this Privacy Policy.

4Why We Collect Your Information

We only collect personal information where it is reasonably necessary to operate our business and provide our products and services.

Depending on your interaction with us, we may use your information to:

• process and fulfil orders;
• arrange shipping and delivery;
• provide customer support;
• communicate about your purchases;
• process payments;
• detect and prevent fraud;
• improve our website and customer experience;
• personalise your shopping experience;
• send marketing communications where you have provided consent or where otherwise permitted by law;
• analyse website traffic and purchasing trends;
• comply with legal and regulatory obligations;
• maintain business records; and
• protect the security and integrity of our website and business.

We do not sell your personal information to third parties.

Where required by law, we will obtain your consent before using your information for marketing or other purposes that require consent.

5Cookies and Similar Technologies

Like most modern websites, Stellavan & Papa uses cookies and similar technologies to provide a secure, reliable and personalised browsing experience.

Cookies are small text files that are stored on your device when you visit a website. They help websites remember your preferences, improve functionality, analyse website performance and, where permitted, deliver more relevant advertising.

Some cookies are essential for our website to function correctly, while others help us better understand how visitors use our website and how we can continue to improve it.

Essential Cookies

These cookies are necessary for our website to operate and cannot generally be disabled. They help us:

• keep your shopping cart active;
• process secure checkout transactions;
• remember your session while browsing;
• authenticate customer logins;
• protect against fraudulent activity; and
• maintain the security and performance of our website.

Without these cookies, some parts of our website may not function correctly.

Functional Cookies

Functional cookies allow our website to remember choices you make to improve your browsing experience. These cookies may remember:

• your preferred language;
• your region;
• previously viewed products;
• website preferences; and
• other personalised settings.

Analytics Cookies

Analytics cookies help us understand how visitors use our website. They allow us to improve our products, website performance and customer experience by collecting information such as:

• pages visited;
• products viewed;
• time spent on pages;
• navigation paths;
• referral websites;
• general device information;
• browser type; and
• anonymous website usage statistics.

Where possible, this information is aggregated and does not directly identify individual visitors.

Advertising and Marketing Cookies

With your consent where required by law, we may use advertising and marketing cookies to help us better understand the effectiveness of our advertising and provide more relevant content. These cookies may:

• remember products you viewed;
• measure advertising performance;
• limit repetitive advertisements;
• personalise marketing content; and
• help us understand which advertising channels are most effective.

Advertising cookies may be provided by trusted third-party platforms such as Meta (Facebook and Instagram), Google or other advertising partners.

Third-Party Cookies

Some cookies placed on your device are provided by trusted third-party service providers that help us operate our business. These providers may include services relating to:

• website hosting;
• ecommerce functionality;
• payment processing;
• analytics;
• advertising;
• customer support;
• email marketing; and
• website performance monitoring.

These providers manage their own privacy practices and may collect information in accordance with their own privacy policies.

Managing Cookies

Most internet browsers allow you to manage, restrict or delete cookies through your browser settings. You can generally choose to:

• accept all cookies;
• reject certain cookies;
• delete existing cookies; or
• receive notifications before cookies are stored.

Please note that disabling certain cookies may affect the functionality, security and performance of our website, including your ability to complete purchases or access certain features.

Consent

Where required by applicable privacy laws, including the GDPR and UK GDPR, we will obtain your consent before placing non-essential cookies on your device.

You may withdraw or change your cookie preferences at any time through your browser settings or any cookie preference tools made available on our website.

Updates to Our Cookie Practices

As our website continues to evolve, the cookies and technologies we use may change from time to time.

Any significant changes will be reflected in this Privacy Policy, and the updated version will always be available on our website.

If you have any questions about our use of cookies or similar technologies, please contact us at info@stellavanandpapa.com.au.

6Third-Party Services

To operate our business efficiently, we work with carefully selected third-party service providers.

These providers only receive the information reasonably necessary to perform services on our behalf and are expected to protect your personal information in accordance with applicable privacy laws.

Depending on how you interact with our business, we may share information with providers including:

• Shopify (our ecommerce platform);
• payment processors;
• shipping and logistics providers;
• email marketing platforms;
• customer support software;
• website analytics providers;
• advertising and social media platforms;
• fraud prevention providers; and
• professional advisers such as accountants, legal advisers and insurers where necessary.

We do not authorise these providers to use your personal information for their own independent marketing purposes.

7Shopify

Our online store is hosted by Shopify Inc.

Shopify provides the ecommerce platform that allows us to sell our products and services.

When you place an order, your information is securely stored through Shopify's systems, databases and secure infrastructure.

Shopify maintains security measures designed to protect customer information, including encryption and industry-standard security practices.

For more information regarding Shopify's own privacy practices, please refer to Shopify's Privacy Policy.

8Payment Processing

Payments are processed securely through trusted third-party payment providers.

Stellavan & Papa does not store your complete payment card details.

Payment providers receive only the information necessary to process your transaction securely and are responsible for handling your payment information in accordance with applicable security standards, including the Payment Card Industry Data Security Standard (PCI DSS), where applicable.

9Analytics and Marketing Technologies

To better understand how customers use our website and to improve our products and services, we may use analytics and marketing technologies including services such as:

• Google Analytics;
• Meta (Facebook and Instagram);
• Shopify Analytics;
• email marketing platforms; and
• other reputable marketing or reporting tools.

These services may collect information regarding:

• website activity;
• browsing behaviour;
• advertising interactions;
• referral sources;
• device information; and
• general purchasing trends.

This information helps us:

• improve our website;
• enhance customer experience;
• measure advertising performance;
• understand customer interests; and
• develop products and services that better meet the needs of our customers.

Where required by applicable law, these technologies will only be used after obtaining the necessary consent.

10International Data Transfers

Stellavan & Papa is based in Australia, however some of the service providers we use operate internationally.

As a result, your personal information may be transferred to or stored in countries outside Australia, including countries where our technology providers, payment processors, logistics partners or cloud service providers operate.

These countries may have privacy laws that differ from those in your country of residence.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place and that your information continues to receive an appropriate level of protection in accordance with applicable privacy legislation.

By using our website or providing your personal information, you acknowledge that international transfers may occur where necessary to provide our products and services.

11How We Protect Your Information

Protecting your personal information is extremely important to us.

We implement reasonable technical, administrative and organisational safeguards designed to protect personal information against unauthorised access, disclosure, alteration, misuse or loss. These measures may include:

• encrypted website connections (SSL/TLS);
• secure payment processing;
• restricted access to customer information;
• password-protected systems;
• trusted hosting providers;
• regular software updates;
• monitoring for suspicious activity; and
• secure business procedures.

While we take reasonable precautions to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

For this reason, we cannot guarantee absolute security, although we continually work to maintain appropriate security standards.

12Data Retention

We retain personal information only for as long as it is reasonably necessary to fulfil the purposes described in this Privacy Policy or to comply with our legal, accounting, taxation and regulatory obligations.

Retention periods may vary depending on the type of information collected and the purpose for which it was obtained. For example, we may retain:

• order and transaction records to comply with taxation and accounting requirements;
• customer service correspondence to assist with future enquiries or warranty claims;
• marketing preferences until you unsubscribe or request removal; and
• website analytics data for business reporting and website improvement.

When personal information is no longer required, we take reasonable steps to securely delete, de-identify or destroy it unless we are legally required to retain it for a longer period.

13Your Privacy Rights

Depending on your country of residence, you may have legal rights regarding your personal information. These rights may include the ability to:

• request access to the personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of your personal information where permitted by law;
• withdraw consent where processing is based on consent;
• object to certain types of processing;
• request restriction of processing;
• request a copy of your personal information in a portable format where applicable; and
• lodge a complaint with a relevant privacy regulator.

We will respond to privacy requests within a reasonable period and in accordance with applicable legal requirements.

To exercise your rights, please contact us using the details provided at the end of this Privacy Policy.

14Australian Privacy Rights

If you are located in Australia, you may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

If you believe we have not handled your personal information appropriately, we encourage you to contact us so we have the opportunity to resolve your concerns.

If you remain dissatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

15European Union and United Kingdom Privacy Rights

Where the General Data Protection Regulation (GDPR) or the UK General Data Protection Regulation (UK GDPR) applies, you may have additional rights, including:

• the right to access your personal information;
• the right to rectify inaccurate information;
• the right to request erasure ("the right to be forgotten");
• the right to restrict certain processing;
• the right to object to processing in certain circumstances;
• the right to data portability; and
• the right to lodge a complaint with your local data protection authority.

Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing undertaken before consent was withdrawn.

16Children's Privacy

Our website is intended for adults purchasing products for children.

We do not knowingly collect personal information directly from children without appropriate parental or guardian involvement.

If you believe that a child has provided personal information to us without appropriate consent, please contact us and we will take reasonable steps to investigate and, where appropriate, remove that information.

17Third-Party Websites

Our website may contain links to third-party websites, including social media platforms and other external services.

These websites operate independently from Stellavan & Papa and have their own privacy policies and terms.

We are not responsible for the privacy practices or content of third-party websites and encourage you to review their policies before providing personal information.

18Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, legal obligations or privacy practices.

The most current version will always be published on our website and will include the updated effective date.

Your continued use of our website after any changes have been published constitutes acceptance of the revised Privacy Policy.

19Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights or would like more information about how we handle your personal information, please contact us.