Refund policy

REFUNDS

A refund or replacement will not be provided if products are being misused or mishandled. Customers are responsible for following the instructions and advice given by the manufacturers.

You will be refunded by the same method which you paid, excluding the original shipping charges. All postage costs for refunded items is at the responsibility of the customer. Please note that we strongly suggest using a postage bag that has a tracking ID as we hold no responsibility for items that go missing through the post.

DAMAGED ITEMS

We take great care in packaging your goods safely. In the unfortunate event that your items are damaged in transit, we cannot accept responsibility. Please check your goods upon receipt for any damage that may have been caused through transit, you are required to notify Stellavan and Papa within 2 working days in the unlikely event that the item arrives damaged or faulty.

If you find your product damaged. In addition to contacting us within 2 days of receipt of item, please include a detailed description, you are required to provide images (or a short video clip if more appropriate) of the damage. Once assessed and approved by our customer service team, you will be contacted to proceed with the return, refund or replacement process. Please do not attempt to return the item without our approval - credit may not automatically be given.